Shipping policy
Order Processing
Orders are typically processed within 2–5 business days. During holidays, promotions, or periods of high demand, processing may take slightly longer.
Once your order has shipped, you will receive a confirmation email containing your tracking information.
Estimated Delivery Times
- Canada: 5–12 business days
- United States: 7–15 business days
- International: 10–25 business days
Delivery times are estimates and may vary because of customs inspections, carrier delays, weather conditions, or other circumstances outside our control.
Tracking Information
Tracking details will be emailed once your order has been dispatched. Please allow up to 3 business days for tracking updates to appear.
Incorrect Shipping Information
Customers are responsible for entering a complete and accurate shipping address. Please contact us as soon as possible if you notice an error. Once an order has shipped, we may be unable to change its destination or issue a refund for delivery problems caused by incorrect address information.
Lost, Delayed, or Damaged Packages
We are not responsible for delays caused by shipping carriers or customs. However, please contact us if your package appears lost or arrives damaged, and we will do our best to assist you.
For damaged orders, please send clear photographs of the product and packaging within 48 hours of delivery.
Customs and Import Fees
International customers are responsible for any customs duties, taxes, or import fees charged by their country. These charges are not included in the purchase price or shipping fee.
Contact Us
For questions about your shipment, please contact us through our store’s contact page and include your order number.